Yes. On some products, a matching item is suggested on the product page. When you add it to your cart, you get 20% off the added item, applied automatically at checkout, with no code needed.

Some products, such as the 2-in-1 water bottle, are available as a duo at a reduced price compared with buying two separately. Prices and duo offers may change over time; the current price is always shown on the product page.

New newsletter subscribers receive a 10% welcome code (one use per customer). Some partner creators also share their own 10% code. Only one code can be used per order, and discount codes cannot be combined with bundle offers.

From time to time, we run limited-time promotions. When a promotion is active, the discount is applied automatically at checkout. If no automatic discount appears in your cart right now, it simply means no promotion is running at the moment. Promotion dates are not announced in advance.

Your order is processed within 1 to 3 business days, then delivered within:

• Europe (France, Germany, Austria, Italy, Spain, Netherlands, Belgium, Luxembourg, Ireland): 7 to 10 business days
• Switzerland: 7 to 15 business days
• United States: 7 to 15 business days
• Canada: 7 to 15 business days
• Australia & New Zealand: 7 to 15 business days

Delivery times may vary depending on your exact location and carrier conditions. These timeframes reflect the fact that our products are shipped from partner warehouses located in Europe and Asia.

We work with a network of partner warehouses located in Europe and Asia. Your order is dispatched from whichever warehouse holds your item in stock. This is how we are able to offer our products at these prices, with free shipping and no minimum purchase.

It also means delivery takes longer than it would from a local shop. We would rather tell you this up front than have you wonder where your parcel is. Whatever the origin, you always receive a tracking number by email as soon as your parcel is dispatched.

Yes. Shipping is free on all orders, with no minimum purchase required, to every destination we serve. It is the only shipping method we offer.

Yes. Once your parcel ships, you'll receive an email with a tracking number so you can follow your delivery.

European Union: no. Orders delivered within the EU are not subject to customs fees.

Switzerland: Swiss import VAT is only collected when the tax due exceeds CHF 5, which corresponds to roughly CHF 65 of goods. Orders below CHF 65 are delivered with no customs fees and no import VAT. Above that amount, Swiss import VAT (8.1%) and a carrier handling fee may apply on delivery.

Other destinations: for the United States, Canada, Australia and New Zealand, customs duties, import taxes or carrier handling fees may be charged on delivery and are payable by the recipient. Note that the United States ended its duty-free exemption for low-value parcels on 29 August 2025, so import charges now apply there too. These charges are set by the destination country and are outside our control.

If the courier couldn't find your address or nobody was home, first check your tracking, then contact us with your order number at contact@shobaka.com or on WhatsApp. We'll contact the carrier to arrange a new delivery attempt or, where the carrier offers it, delivery to a nearby pickup point. To avoid this, please enter a complete address (building, floor, door code) and a phone number when you order.

Yes. You have 14 days from the date you receive your order to change your mind, with no need to justify your decision. Return shipping costs are the customer's responsibility in this case. Full details are on our Return Policy page.

Contact us within 14 days at contact@shobaka.com with a photo of the item. No return will be required: we'll issue a full refund or send a replacement, whichever you prefer.

Refunds are processed within a maximum of 14 days, using the same payment method as your original purchase.

We accept credit and debit cards (Visa, Mastercard, American Express...), PayPal, Apple Pay, Google Pay and Shop Pay, depending on availability in your country.

Yes. All your payment data is encrypted and processed through a secure, certified payment platform. We never have access to your full banking details.

Contact us as soon as possible at contact@shobaka.com. If the order hasn't shipped yet, we'll do our best to modify or cancel it.

Our products are suitable for both dogs and cats. The Silicone Grooming Gloves are ideal for short-haired coats, while the Long Hair Grooming Glove is specifically designed for long-haired dogs and cats.

Slip on the glove and gently brush your pet's coat in the direction of hair growth. Rinse with water after use.

The Silicone Gloves are made of soft silicone on a breathable base. The Long Hair Grooming Glove features fine pins designed to gently detangle longer fur.

The Silicone Gloves come in Blue, Green, Purple, Red and Pink. You can choose your colour directly on the product page, as a single glove or as a left-and-right pair. The black glove is a different model, sold as a single glove at a different price.

For any question, our team is available at contact@shobaka.com. We aim to respond within 24 to 48 hours.