Shipping policy

Shipping Policy

We do everything we can to make sure your order reaches you quickly and safely. Here's how it works.

1. Where Your Order Ships From
Shobaka works with a network of partner warehouses located in Europe and Asia. Your order is dispatched from whichever warehouse holds your item in stock. This is how we are able to offer these products at this price with free shipping. It also means delivery takes longer than it would from a local shop — please check the timeframes below before you order.

2. Processing Time
Once your order is confirmed, it is prepared and shipped within 1 to 3 business days.

3. Delivery Time

  • Europe (France, Germany, Austria, Italy, Spain, Netherlands, Belgium, Luxembourg, Ireland): 7 to 10 business days.
  • Switzerland: 7 to 15 business days. As Switzerland is not part of the European Union, customs clearance may add extra time. No customs fees or import VAT are charged on orders below CHF 65 — see section 5.
  • United States: 7 to 15 business days. Since the United States ended its duty-free de minimis exemption on 29 August 2025, import duties and processing fees now apply to low-value shipments and are payable by the recipient upon delivery.
  • Canada: 7 to 15 business days. Customs duties, GST/HST and carrier handling fees may apply upon delivery, payable by the recipient.
  • Australia & New Zealand: 7 to 15 business days, due to the longer shipping distance. Customs fees or import duties may apply upon delivery, payable by the recipient.

Delivery times may vary depending on your exact location and carrier conditions.

4. Shipping Costs
Shipping is free on all orders, with no minimum purchase required, to all the destinations listed above. Free delivery is the only shipping method we offer: there is no express option.

5. Customs Fees and Import Taxes

European Union — orders delivered within the EU are not subject to customs fees.

Switzerland — Swiss import VAT is only collected when the tax due exceeds CHF 5, which corresponds to roughly CHF 65 of goods. Orders below that amount are delivered with no customs fees and no import VAT. Above CHF 65, Swiss import VAT (8.1%) and a carrier handling fee may apply on delivery, payable by the recipient.

All other destinations — for the United States, Canada, Australia and New Zealand, customs duties, import taxes or carrier handling fees may be charged on delivery and are payable by the recipient, in line with local regulations. These charges are set by the destination country and are outside our control.

6. Order Tracking
Once your parcel ships, you'll receive a confirmation email with a tracking number so you can follow your delivery in real time.

7. Lost or Delayed Parcel
If your order hasn't arrived within the stated timeframe, contact us at contact@shobaka.com with your order number: we'll investigate with the carrier and find a solution (reshipment or refund).

8. Contact
For any questions about your delivery, our team is available at contact@shobaka.com.