Contact information
Contact Information
Who you are buying from
Shobaka™ is the trading name of Mille&Shop, the business of David Davlet, a French sole trader (micro-entrepreneur) registered with the Paris Trade and Companies Register under number RCS Paris 834 770 802 (SIRET: 834 770 802 00025).
Postal address
Mille&Shop
47 rue Vivienne
75002 Paris
France
How to reach us
Email: contact@shobaka.com
WhatsApp: +33 6 44 65 05 60 (WhatsApp messages only, no phone calls or SMS)
Email is our customer service channel, and it is the fastest way to get an answer. We reply within 24 to 48 hours, Monday to Friday. We do not operate a telephone line, so that every request is handled in writing and nothing gets lost between two calls.
To help us answer you straight away, please include your order number and, where relevant, a photograph of the item.
What we can help with
- Tracking, delays and delivery questions
- Changing or cancelling an order that has not yet shipped
- Returns, withdrawals and refunds
- A damaged, faulty or incorrect item
- Advice on choosing the right product for your dog or cat
The postal address above is our registered business address, for legal and administrative correspondence. Please do not send returns there — contact us by email first and we will give you the correct return address.