Informativa sui rimborsi

Return Policy

At Shobaka, your satisfaction matters to us. Here are the terms that apply to any return or refund.

1. Right of Withdrawal (14 Days)
In accordance with European distance selling regulations, you have 14 calendar days from the date you receive your order to change your mind and request a return, with no need to justify your decision. This 14-day period applies to all our customers, regardless of the delivery country.

2. Return Conditions

• The item must be returned unused, in new condition, and in its original packaging.
• The 14-day period begins on the date the parcel is received.
• To start a return, contact us at startop.ecommerce@proton.me with your order number.

3. Return Shipping Costs
In the case of a simple change of mind (withdrawal), return shipping costs are the customer's responsibility. We recommend using a trackable shipping method, as you remain responsible for the parcel until it reaches us.

4. Defective Item or Shipping Error
If you receive a defective, damaged, or incorrect item, contact us within 14 days at startop.ecommerce@proton.me with a photo of the item. In this case, no return of the item will be required: we will issue a full refund or send a replacement, based on your preference.

5. Refunds
Once your return request is approved (or, in the case of withdrawal, once the item is received and inspected), we process your refund within a maximum of 14 days, using the same payment method as your original purchase.

6. Contact
For any questions about a return or refund, our team is available at startop.ecommerce@proton.me.