Shipping Policy
Shipping Policy
We do everything we can to make sure your order reaches you quickly and safely. Here's how it works.
1. Processing Time
Once your order is confirmed, it is prepared and shipped within 1 to 3 business days.
2. Delivery Time
- Europe (France, Germany, Italy, Spain, Netherlands, Belgium, Ireland): 7 to 15 business days.
- Switzerland: 7 to 15 business days. As Switzerland is not part of the European Union, customs clearance may add extra time, and customs fees or local VAT may apply upon delivery, payable by the recipient.
- United Kingdom: 7 to 15 business days. Since the UK is outside the EU, customs fees or import VAT may apply upon delivery, payable by the recipient.
- Australia & New Zealand: 10 to 20 business days, due to the longer shipping distance. Customs fees or import duties may apply upon delivery, payable by the recipient.
Delivery times may vary depending on your exact location and carrier conditions.
3. Shipping Costs
Shipping is free on all orders, with no minimum purchase required, to all the destinations listed above.
4. Order Tracking
Once your parcel ships, you'll receive a confirmation email with a tracking number so you can follow your delivery in real time.
5. Lost or Delayed Parcel
If your order hasn't arrived within the stated timeframe, contact us at startop.ecommerce@proton.me with your order number: we'll investigate with the carrier and find a solution (reshipment or refund).
6. Contact
For any questions about your delivery, our team is available at startop.ecommerce@proton.me.